Online & Mobile Banking Resource Center

Independence Bank is committed to the safety and privacy of your information and only employs industry best practices with regards to security. To ensure the security of your account information, a number of features have been built into the Mobile Banking services:

No Identifiable Information - Texts from Independence Bank never include any personally identifiable information, such as your full account number, email address, or mobile number. Your Access ID and Password will never be included in any of the text messages you receive from Independence Bank.

Secure Login - Mobile Banking via Mobile Banking Web and the Mobile Banking App require a secure login for access. No one is able to access your account information without knowing your unique username and password.

Data Encryption - For your protection, only limited information (such as your account nicknames and cached balances) is stored locally on your mobile device. All of your account data resides at your bank - just as with your Online Banking. All data placed into local storage on the mobile device is encrypted before it is stored - and it is only accessible with your PIN. This ensures that if your mobile device is lost or stolen, the data stored by the mobile application in local storage is unreadable.

No. Mobile Banking does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. Some phones (e.g., Apple, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.

You can access any account you have set up in online banking. You select which accounts you want to access using Mobile Banking during the enrollment process.

When you view your account balance, you see the current available balance, including pending and posted transactions.

Yes. You can enroll several mobile devices for Mobile Banking. To add a new phone, go to the Manage Devices section in your Online Banking.

If your mobile phone number changes, please call your local branch to have your number updated in the system.

To stop using Mobile Banking on your mobile device, complete the How to Deactivate or Stop Using a Mobile Device section.

Mobile Banking works on all major mobile service carriers in the U.S.: AT&T, Sprint, T-Mobile®, U.S. Cellular®, and Verizon Wireless. Mobile Banking also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless, and Virgin Mobile USA.

Yes, you must read and accept our terms and conditions.