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Banking on the Hi-Line

Coronavirus Update



March 31, 2020 Update

Message To Our Small Business & Loan Customers

On March 27, 2020 the Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law. The Act provides much needed stimulus to individuals, businesses, and hospitals in response to the economic impact of the COVID-19 pandemic. One of the highlights of this bill is the Paycheck Protection Program.

The Paycheck Protection Program is a loan program through the SBA to help those individuals and businesses affected by COVID-19. Applications will be handled by your local Bank and submitted to SBA for a 100% SBA 7(a) guaranteed loan. Businesses will be able to borrow money for a variety of qualified costs including payroll costs, health care benefits, employee compensation, mortgage interest obligations, rent, utilities, and interest on debt incurred before the covered period. The covered period is February 15 – June 30, 2020.

Another exciting benefit of the Paycheck Protection Program is the loan forgiveness portion of this program. Borrowers are eligible for loan forgiveness up to the amount spent during the 8-week period after loan origination if qualifying conditions are met.

As of March 30, 2020, the SBA is still in the process of developing the application and guidelines for this program. The SBA must issue regulations within 15 days of enactment of the CARES Act. Independence Bank is closely monitoring the situation and will be ready to accept loan applications as soon as SBA institutes the program. Please visit for additional information.

If you are a loan customer with us and you have concerns about your agricultural, commercial, mortgage, vehicle or personal loan payments as a result of COVID-19, please contact your Independence Bank lender. We want you to know that our lending team is here to help with a range of loan modification options, payment deferral programs and COVID-19 loans that can be tailored to your unique situation.

While our lobbies remain closed, our staff is at work ready to support you. Be confident that Independence Bank is here to serve our customers and our communities.

Bill Keller
Executive Vice President
Chief Credit Officer

March 18, 2020 Update

Like all of you, Independence Bank is closely monitoring the Coronavirus situation. As concerns develop and evolve with COVID-19, we have decided to close our lobbies at 4:00 pm today, March 18th, 2020. At this time, the closure is for an indefinite period, but we will keep you informed through our website and our Facebook page on future developments. Please be assured, that while our lobbies will be closed, we have plans in place to continue to serve our customers.

  • Our drive-up services will be open and fully staffed at each branch.
  • You have 24/7 access to our Online and Mobile Banking Services to check account balances, transfer money and make payments. In addition, our Mobile Banking app allows customers to deposit checks from any location. 
  • Please call us! Our staff will be here to answer your questions during regular business hours, Monday through Friday. Many transactions can be completed over the telephone. If we cannot complete a transaction over the phone, we may be able to schedule an appointment for you to speak to a banker.
  • As always, our ATMs will be up and running in many locations across our communities. 

Thank you for your trust in Independence Bank. We appreciate your understanding and assistance in keeping each other safe and healthy. As we move forward, serving our customers and keeping our employees safe will continue to be at the forefront of every decision we make.

Miles Hamilton
President and CEO

March 16, 2020 Update 

During the Coronavirus (COVID-19) outbreak, Independence Bank remains open and will continue to provide service to all of our customers.  However, to protect the health and safety of our employees, our customers and our communities we are asking our customers to follow these guidelines to increase social distancing and help stop the spread of the virus.  These include:

  • Using our Drive-Up services whenever possible instead of coming in to our lobbies.
  • Utilizing our Online and Mobile Banking services to check account balances, transfer money and make payments.  In addition, our Mobile Banking app allows customers to deposit checks from any location.
  • Please call first.  Many transactions can be completed over the telephone.  If we cannot complete your transaction over the phone, we will schedule an appointment to see you at the bank.

Please feel free to reach out to us at 406.265.1241 if you have any questions or concerns.  We are here to help!

A Letter from our CEO and President, Miles Hamilton

Dear Friends,

As you all are aware, Coronavirus COVID-19 is having a major impact on our lives as US citizens.

At Independence Bank, our management team has been meeting regularly to monitor the situation and make responsible decisions to protect the health and safety of our IB family, our customers, and the communities we live in.

I wanted to reach out to all of you personally to let you know about the precautionary measures we are taking at this time to meet the recommendations of the World Health Organization and Centers for Disease Control and to do our part to protect our employees and customers.

We have suspended air business travel for our employees. In addition, we have also discouraged non-essential personal travel, especially by air or to high risk areas.

As a normal course of business, we encourage our staff that are sick to stay at home. But since the Coronavirus may bring new challenges, we have implemented plans beyond our normal sick leave to support them in the event of extended illness, school closures or care for other family members dealing with this illness.

We encourage our staff and our customers to be especially vigilant in helping to prevent the spread of illness in their communities with these common-sense suggestions:

  • If you are ill, please stay at home.
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place.
  • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your face, mouth, nose, etc.
  • Sneeze and cough into a tissue or your inner elbow.
  • If you are sick, seek medical attention early, but please follow the CDC advice to contact your provider before arriving at the clinic or emergency room.

In addition, if you are considering travel, please be sure to check the CDC’s Traveler’s Health Notices ( for the latest guidance and recommendations.

Please keep in mind that you have 24 hours a day, 7 days a week access to your account information through our Online and Mobile Banking. These systems also allow you to make payments and transfer funds. In addition, the Remote Check Deposit feature on our Mobile Banking app will also allow you to deposit checks from any location using your cell phone. Please check our website or contact any of our locations for more information on our online services.

This situation is constantly evolving and please know that we are staying up to date on the latest developments and recommendations. We are committed to doing all we can to ensure the health of our communities.

Thank you for being a valued Independence Bank Customer.

Miles Hamilton
CEO and President


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