Online & Mobile Banking Resource Center

Why are you making this change?

We're upgrading to a new digital banking platform designed to provide a more seamless and convenient banking experience. Whether you're banking at home, at work, or on the go, the new system will make it easier to manage your accounts.

The enhanced platform will combine Personal and Business Online Banking into a single, easy-to-use experience, featuring the tools you rely on today along with improved navigation, enhanced security, a new mobile banking app, and more.

When will the change take place?

The upgrade is scheduled for the week of October 5, 2026, with a planned launch date of October 8, 2026.

Is there anything I need to do to prepare for this change?

Yes. To help ensure a smooth transition, we recommend taking the following steps before the launch date:

1. Verify your contact information. Confirm that your phone number and email address are up to date in your Personal Online Banking profile. This information may be needed during your first login to the new platform.
2. Know your login credentials. Make sure you know your current username and password. Even if you typically sign in using biometrics, you will need your username and password the first time you log in after the upgrade.

What if I don’t know my Username or Password? 

If you are unsure of your username, please contact us at 800.823.2274 for assistance.

If you have forgotten your password, select "Password Help" on the login page and follow the prompts to reset it. For additional assistance with your username or password, you may also contact your local branch.

Do you anticipate any downtime with the current system?

Yes. As part of our transition to the new platform, Online Banking and Mobile Banking services are expected to be unavailable from Tuesday, October 6, through Thursday, October 8. Please refer to the Timeline of Events for detailed information regarding service availability and key conversion milestones during this period.

What will happen with External Transfers and Bill Pay during the conversion?

Any external transfers or bill payments scheduled prior to the conversion will continue to process as expected.

Please schedule any future external transfers or bill payments before October 6, 2026, as Online Banking access will be unavailable during the conversion period.

What are some enhancements I can expect with this upgrade?

This upgrade will deliver a more connected and convenient digital banking experience for both personal and business customers.

Key enhancements include:

• One login and one mobile app for both personal and business banking
• A more intuitive and user-friendly experience
• Enhanced debit card controls, including travel notifications and purchase restrictions
• Continued access to the services you use today, including:
  • Bill Pay
  • External Transfers
  • Mobile Deposit
  • ACH Services
  • Wire Transfers
  • Merchant Capture
  • Positive Pay
  • Zelle®
  • Budget Tool

The new platform is designed to make everyday banking easier, more secure, and more convenient.

Will this affect my accounts details?

Most of your account information will remain intact and ready to use. This includes your transaction history, scheduled payments, internal transfers, and eStatement preferences. 

Will this upgrade affect the Mobile Banking app? 

When the update goes live, you'll be asked to open your existing app and follow the prompt to download the new version. After installation, log in using your current User ID and Password.

If you don't already have our app, download it today so you're ready to enjoy an enhanced platform and eventually have access to all the latest features. 

As part of this upgrade, our app will be available for download that allows both personal and business account holders to access their accounts from one easy-to-use app.

How do I access the new Mobile Banking app? 

Through the Current Mobile Banking App

1. Open your existing app and follow the prompt to download the new version.
2. After installation, log in using your current User ID and Password.

What if I use biometrics to log in via the Mobile Banking app?

If you utilize biometrics to access your accounts via our Mobile Banking app, you will need to be sure you know your User ID and Password prior to our go-live date. You will be required to enter these within the new app the first time you log in. After you have logged in, you can reestablish your biometrics for future logins.

Will the business online banking login change?

When you log in to the new system, you will no longer need to select the 'IB Corp Business' drop down. Your Username and Password will remain the same. If you are a soft token user (digital), you'll be required to download the new digipass application to complete token enablement prior to login. If you are a hard token user, you will need to complete a token enablement prior to login.

Are any of my business account details not being transferred to the new system?

Your internal transfer templates and ACH/Wire history and alerts will not transfer to the new system. Please save any existing templates and history before October 6, 2026. Internal transfer templates and alerts will need to be reestablished again once the new system is live. 

Do I need to be aware of any action items regarding my ACH/Wire Templates?

Yes, we recommend saving third party customer information for each unique ACH/Wire file you have set up if you have not done so prior to October 6, 2026, as the “Copy” feature is not supported within the new system. Any scheduled or recurring ACH/Wire payments dated between October 6-8 will not be sent and will need to be setup once you have gained access to the system on October 8.

What action items should I consider post-upgrade?

You will need to re-establish your Internal Transfer Templates. These will not transfer over from the current system. Please be sure to review your account details carefully to ensure everything transferred correctly. 

Do you offer Zelle® for Small Businesses?

Zelle is not currently available to our business customers. However, the new platform will enable us to provide Zelle for Small Business capabilities on October 8, 2026—this migration is a foundational step in supporting our ability to offer you this functionality.

Who can I contact for more information?
You can reach out to Customer Support at 800.823.2274 with any questions, or your local branch.